Payments & revenue

Discount codes

Promo codes and early-bird pricing for your shop, tickets and registrations.

The Discount codes page lets your organisation run promo codes across its commerce surfaces — the online shop, event tickets and registration forms — plus date-windowed early-bird pricing on registration forms. Codes are entered by the buyer at checkout, and the saving is locked onto each order so editing or archiving a code never changes past orders. You'll find it under Revenue → Discount codes in the admin sidebar.

Who can use this

Discount codes are a Standard plan feature. Club administrators and moderators can create, edit and archive codes.

Two things codes deliberately don't replace:

Member pricing on tickets stays automatic — financial members get the member price with no code, and a code stacks on top of whatever price the buyer already earned.
Sibling discounts and pro-rata on registration forms keep working exactly as before; a code applies after them.

What's on the page

A New discount code form — code, percent or dollar value, which surfaces it applies to, an optional date window, redemption cap and minimum spend.
A codes table with each code's value, window, redemption count and live/archived status. Search by code, filter to current or archived.

Step by step

Open Revenue → Discount codes.
Type the code buyers will enter (letters, numbers and dashes — it's stored uppercase, for example EARLYBIRD25).
Choose % off or $ off and the value.
Tick where it applies: Shop orders, Event tickets and/or Registrations.
Optionally set a start/expiry window, a redemption cap (how many orders can use it) and a minimum spend.
Select Create code and share it in your newsletter, socials or flyers.

Set early-bird pricing on a registration form

Open the form under Revenue → Registrations and find the Early-bird fields next to the sibling discount.
Set Early-bird ends (the cut-off date and time) and a discount in cents or percent.
Everyone who completes the form before the cut-off gets the discount automatically — no code needed — and the checkout shows an early-bird banner with the deadline.

Retire a code

Select Archive on the code's row. New orders can no longer use it; orders that already used it keep their snapshot.
Archived codes can be Restored later if you change your mind.

Field reference

Field	What it does
Code	What the buyer types at checkout. Unique per organisation, case-insensitive.
% off / $ off	The saving. Percent applies to the items subtotal; dollar amounts never exceed the subtotal.
Applies to	Which checkouts accept the code — shop, tickets, registrations, or any combination.
Starts / Expires	Optional window. Outside it the code is refused.
Redemption cap	Optional maximum number of paid orders that can use the code.
Minimum spend	Optional order minimum (on the items subtotal) before the code applies.
Redeemed	How many paid orders have used the code so far.

Tips & FAQ

Does the discount reduce shipping or tax? No — the code applies to the items subtotal. Shipping is charged in full, and tax is calculated on the undiscounted base (the simple, predictable rule).
Buyer says the code "isn't valid"? Check the window hasn't passed, the redemption cap isn't reached, the right surface is ticked, and the order meets any minimum spend.
Can a code make an order free? Yes — a 100% code (or a dollar amount at least the subtotal) drops the items to $0. Shop orders with shipping still charge the shipping.
Do codes work with instalment plans? Yes — the discounted total is what gets split into instalments.
Can I see which orders used a code? Each order's record shows the code and the amount saved; the table shows the total redemption count per code.