SMS messaging

Consent comes first: messages only ever go to members who have opted in from their own account page, and opt-outs are honoured automatically. There is no way for staff to opt a member in, and no way to paste in numbers from elsewhere — the composer only ever sends to opted-in members, which keeps your club on the right side of the Spam Act without anyone having to think about it.

The composer shows a live character and segment counter, the number of opted-in recipients, and your remaining allowance — so there are no surprises after the fact. Send a test to your own phone first, then send for real; every send lands in a recent-sends list with per-message delivery status, your audit trail for what went out and when.

An optional alphanumeric sender ID (say, NORTHFC) means the text arrives looking like it came from the club, not an unknown number.

SMS is a Pro-plan feature with a metered allowance per billing cycle — 500 texts on Pro, 2,000 on Enterprise. Texts cost real money to deliver, so the meter is a hard cap, not a suggestion: a send that would go over the remaining allowance is refused outright, nothing partially sent.

SMS earns its keep by staying rare: email broadcasts carry anything routine, free push notifications cover most “right now” needs for members who installed the club app, and SMS is the channel of last resort that always gets through — which is exactly why members keep it opted in.